Truckchamp.com: I feel I was scammed in a product I purchase. T...
A Truckchamp.com customer review by GetHuman user ~felo from November 18th, 2017
Background on ~felo's case
GetHuman: ~felo - can you tell our other Truckchamp.com customers when your case took place?
~felo: Yeah. It was morning, on November 8th.
GetHuman: Did you reach out to Truckchamp.com, and if so, how?
GetHuman: And which of these common Truckchamp.com customer issues best describes the reason you wanted to talk to them?
(Shows ~felo a list of common Truckchamp.com problems)
~felo: "Complaint" was why I was trying to call.
~felo's review of Truckchamp.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Truckchamp.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~felo: I feel I was scammed in a product I purchase. The customer service was horrible to help try and fix the problem. They did not really care if I gave them my business nor cared if I returned to do business. They put you in a position to where you are stuck with an item because they dont want to have to pay for the return and if you want your money back they charge for the shipment they just sent you even when it was free. They are rude and have no skills to customer service. I am very disgusted with how I was treated and will I will make sure to let others know.
GetHuman: Let's quantify your experience contacting Truckchamp.com. On a scale of 1 to 5, how easy is it go get help on a Truckchamp.com problem?
~felo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~felo: I'd give them a four out of five on communication.
GetHuman: And what about Truckchamp.com's ability to quickly and effectively address your problem?
~felo: For that I would say five out of five.
GetHuman: And finally- any advice for other Truckchamp.com customers?
~felo: Call them early in the day or late. Don't forget any personal or account information you might need for Truckchamp.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~felo taken from his Truckchamp.com customer service problem that occurred on November 8th, 2017.
Truckchamp.com
3.00 of 5 stars | 2 reviews
~felo's Truckchamp.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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