Trustco Bank: i have a fairly large stock position in TRUSTCO...
A Trustco Bank customer review by GetHuman user ~muddywater from November 22nd, 2017
Background on ~muddywater's case
GetHuman: ~muddywater - can you tell our other Trustco Bank customers when your case took place?
~muddywater: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Trustco Bank, and if so, how?
GetHuman: And which of these common Trustco Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~muddywater a list of common Trustco Bank problems)
~muddywater: "Setup an account" was why I was trying to call.
~muddywater's review of Trustco Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Trustco Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~muddywater: i have a fairly large stock position in TRUSTCO and they have still managed to drive me away. A floor manager at Walmart has more authority to make adjustments than a bank manager at TRUSTCO. Any decision has to be made at corporate and they won't let you get near there. I have three other banks I deal with and TRUSTCO is very weird compared to them. They have rules that are nowhere printed and look out for hidden fees. These guys studied hard at gotcha economics. The customer is dirt at this bank. I am not a small depositor and they could care less that I'm a stockholder. Having lost $**K on this turkey stock doesn't help my mood either. I can't take it anymore, moving to a real bank
GetHuman: Let's quantify your experience contacting Trustco Bank. On a scale of 1 to 5, how easy is it go get help on a Trustco Bank problem?
~muddywater: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~muddywater: I'd give them a one out of five on communication.
GetHuman: And what about Trustco Bank's ability to quickly and effectively address your problem?
~muddywater: For that I would say four out of five.
GetHuman: And finally- any advice for other Trustco Bank customers?
~muddywater: Call them early in the day or late. Don't forget any personal or account information you might need for Trustco Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~muddywater taken from his Trustco Bank customer service problem that occurred on November 16th, 2017.