Onestopplus.com: Trying to find a different size in a sweater I...
A Onestopplus.com customer review by GetHuman user ~beth4999 from November 18th, 2017
Background on ~beth4999's case
GetHuman: ~beth4999 - can you tell our other Onestopplus.com customers when your case took place?
~beth4999: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to Onestopplus.com, and if so, how?
GetHuman: And which of these common Onestopplus.com customer issues best describes the reason you wanted to talk to them?
(Shows ~beth4999 a list of common Onestopplus.com problems)
~beth4999: "Complaint" was why I was trying to call.
~beth4999's review of Onestopplus.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Onestopplus.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~beth4999: Trying to find a different size in a sweater I purchased. Website said sold out. However the rep contacted "the powers that be" found my size accepted my original discount coupon sent me pre paid return slip so I had no extra shipping fees. I give them * stars
GetHuman: Let's quantify your experience contacting Onestopplus.com. On a scale of 1 to 5, how easy is it go get help on a Onestopplus.com problem?
~beth4999: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~beth4999: I'd give them a three out of five on communication.
GetHuman: And what about Onestopplus.com's ability to quickly and effectively address your problem?
~beth4999: For that I would say two out of five.
GetHuman: And finally- any advice for other Onestopplus.com customers?
~beth4999: Call them early in the day or late. Don't forget any personal or account information you might need for Onestopplus.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~beth4999 taken from his Onestopplus.com customer service problem that occurred on November 10th, 2017.
Onestopplus.com
3.67 of 5 stars | 2 reviews
~beth4999's Onestopplus.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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