TurboTax: I filed for extension ****, paid **.** at time...
A TurboTax customer review by GetHuman user ~mississippi girl from November 4th, 2017
Background on ~mississippi girl's case
GetHuman: ~mississippi girl - can you tell our other TurboTax customers when your case took place?
~mississippi girl: Sure. It was morning, on October 28th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~mississippi girl a list of common TurboTax problems)
~mississippi girl: "Account access" was why I was trying to call.
~mississippi girl's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mississippi girl: I filed for extension ****, paid **.** at time of extention, never went back to file. now,**** unable to acess on line.Rep. got right to the matter. Now I'm able to get it done. Thanks, Get a human for the direct to human phone number.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~mississippi girl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mississippi girl: I'd give them a five out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~mississippi girl: For that I would say three out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~mississippi girl: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mississippi girl taken from his TurboTax customer service problem that occurred on October 28th, 2017.