TurboTax: I talked to * people -- all were polite, upbeat...
A TurboTax customer review by GetHuman user ~Widow Hindanhill from November 14th, 2017
Background on ~Widow Hindanhill's case
GetHuman: ~Widow Hindanhill - can you tell our other TurboTax customers when your case took place?
~Widow Hindanhill: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~Widow Hindanhill a list of common TurboTax problems)
~Widow Hindanhill: "Tax Question" was why I was trying to call.
~Widow Hindanhill's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Widow Hindanhill: I talked to * people -- all were polite, upbeat and the *rd one solved my problem. I've got Turbotax **** online now with all my **** information on it.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~Widow Hindanhill: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Widow Hindanhill: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~Widow Hindanhill: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~Widow Hindanhill: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Widow Hindanhill taken from his TurboTax customer service problem that occurred on November 10th, 2017.