I have bought about ten pairs of UGG Australia...
A UGG customer review by GetHuman user ~virginia fantauzzi from November 8th, 2017
Background on ~virginia fantauzzi's case
GetHuman: ~virginia fantauzzi - can you tell our other UGG customers when your case took place?
~virginia fantauzzi: Sure. It was late at night, on November 5th.
GetHuman: Did you reach out to UGG, and if so, how?
GetHuman: And which of these common UGG customer issues best describes the reason you wanted to talk to them?
(Shows ~virginia fantauzzi a list of common UGG problems)
~virginia fantauzzi: "Warranty claim" was why I was trying to call.
~virginia fantauzzi's review of UGG customer service
GetHuman: So how would you sum up your experience for GetHuman's UGG customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~virginia fantauzzi: I have bought about ten pairs of UGG Australia for my granddaughters, they love them and they even ware them in the summer.
GetHuman: Let's quantify your experience contacting UGG. On a scale of 1 to 5, how easy is it go get help on a UGG problem?
~virginia fantauzzi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~virginia fantauzzi: I'd give them a one out of five on communication.
GetHuman: And what about UGG's ability to quickly and effectively address your problem?
~virginia fantauzzi: For that I would say four out of five.
GetHuman: And finally- any advice for other UGG customers?
~virginia fantauzzi: Call them early in the day or late. Don't forget any personal or account information you might need for UGG to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~virginia fantauzzi taken from his UGG customer service problem that occurred on November 5th, 2017.