I have bought about ten pairs of UGG Australia...

A customer review by GetHuman user ~virginia fantauzzi from November 8th, 2017

Background on ~virginia fantauzzi's case

GetHuman: ~virginia fantauzzi - can you tell our other customers when your case took place?
~virginia fantauzzi: Sure. It was late at night, on November 5th.
GetHuman: Did you reach out to, and if so, how?
~virginia fantauzzi: I used the 888-432-8530 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~virginia fantauzzi a list of common problems)
~virginia fantauzzi: "Warranty claim" was why I was trying to call.

~virginia fantauzzi's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~virginia fantauzzi: I have bought about ten pairs of UGG Australia for my granddaughters, they love them and they even ware them in the summer.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~virginia fantauzzi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~virginia fantauzzi: I'd give them a one out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~virginia fantauzzi: For that I would say four out of five.
GetHuman: And finally- any advice for other customers?
~virginia fantauzzi: Call them early in the day or late. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~virginia fantauzzi taken from his customer service problem that occurred on November 5th, 2017.

1.33 of 5 stars | 19 reviews

~virginia fantauzzi's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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