UGG: Third attempt in so many days with the most rec...
A UGG customer review by GetHuman user ~pissed at UGG from November 19th, 2017
Background on ~pissed at UGG's case
GetHuman: ~pissed at UGG - can you tell our other UGG customers when your case took place?
~pissed at UGG: Yeah. It was morning, on November 18th.
GetHuman: Did you reach out to UGG, and if so, how?
GetHuman: And which of these common UGG customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed at UGG a list of common UGG problems)
~pissed at UGG: "Complaint" was why I was trying to call.
~pissed at UGG's review of UGG customer service
GetHuman: So how would you sum up your experience for GetHuman's UGG customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed at UGG: Third attempt in so many days with the most recent being the worst. Waited nearly ** min, (waited over an hour and gave up last time) I gave the rep my order number, was immediatley put on hold because 'Sheniqua' had to "research" my order? Waited for another *-* min before the line suddenly disconnected!! I can see why so many U.S. companies outsource their customer service call centers Overseas. I for one, would much rather deal with the minor frustration of trying to decipher what is being said due to a CS rep's thick accent any day. Opposed to having to put up with some lazy, incompetent, gum smacking Sheniqua type ***** who is "working" in the Ugg Australia call center. Truly an disgraceful!
GetHuman: Let's quantify your experience contacting UGG. On a scale of 1 to 5, how easy is it go get help on a UGG problem?
~pissed at UGG: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed at UGG: I'd give them a two out of five on communication.
GetHuman: And what about UGG's ability to quickly and effectively address your problem?
~pissed at UGG: For that I would say three out of five.
GetHuman: And finally- any advice for other UGG customers?
~pissed at UGG: Call them early in the day or late. Don't forget any personal or account information you might need for UGG to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed at UGG taken from his UGG customer service problem that occurred on November 18th, 2017.