UGG: how terrible a company that charges hundreds of...

A UGG customer review by GetHuman user ~kvh from November 26th, 2017

Background on ~kvh's case

GetHuman: ~kvh - can you tell our other UGG customers when your case took place?
~kvh: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to UGG, and if so, how?
~kvh: I used the 888-432-8530 number I found for on the GetHuman UGG customer phone number page I was on: UGG Customer Service Phone Number
GetHuman: And which of these common UGG customer issues best describes the reason you wanted to talk to them?
(Shows ~kvh a list of common UGG problems)
~kvh: "Change order" was why I was trying to call.

~kvh's review of UGG customer service

GetHuman: So how would you sum up your experience for GetHuman's UGG customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kvh: how terrible a company that charges hundreds of dollars for boots, that don't even last a year, and then on top of that I wait an hour and ** minutes for no one to answer. I will never purchase UGGS again
GetHuman: Let's quantify your experience contacting UGG. On a scale of 1 to 5, how easy is it go get help on a UGG problem?
~kvh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kvh: I'd give them a one out of five on communication.
GetHuman: And what about UGG's ability to quickly and effectively address your problem?
~kvh: For that I would say one out of five.
GetHuman: And finally- any advice for other UGG customers?
~kvh: Call them early in the day or late. Don't forget any personal or account information you might need for UGG to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kvh taken from his UGG customer service problem that occurred on November 23rd, 2017.

UGG

1.33 of 5 stars | 19 reviews

~kvh's UGG Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UGG, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UGG in any way.

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