Ulta Beauty: Got totally ripped off! They charged me one pri...
A Ulta Beauty customer review by GetHuman user ~Ticked off from November 23rd, 2017
Background on ~Ticked off's case
GetHuman: ~Ticked off - can you tell our other Ulta Beauty customers when your case took place?
~Ticked off: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Ulta Beauty, and if so, how?
GetHuman: And which of these common Ulta Beauty customer issues best describes the reason you wanted to talk to them?
(Shows ~Ticked off a list of common Ulta Beauty problems)
~Ticked off: "Track order" was why I was trying to call.
~Ticked off's review of Ulta Beauty customer service
GetHuman: So how would you sum up your experience for GetHuman's Ulta Beauty customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ticked off: Got totally ripped off! They charged me one price. When I returned duplicate items, they gave me less than I paid and said something about points. Then they deducted $**.** off my earned rewards, I only received $**.** for about $**.** worth of products. "Heather" at customer service talked over me and was nasty and rude. I will make sure that everyone I know quits shopping at Ulta. I am also calling my local news. Bad publicity is even too good for them! Ughhh.
GetHuman: Let's quantify your experience contacting Ulta Beauty. On a scale of 1 to 5, how easy is it go get help on a Ulta Beauty problem?
~Ticked off: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ticked off: I'd give them a one out of five on communication.
GetHuman: And what about Ulta Beauty's ability to quickly and effectively address your problem?
~Ticked off: For that I would say one out of five.
GetHuman: And finally- any advice for other Ulta Beauty customers?
~Ticked off: Call them early in the day or late. Don't forget any personal or account information you might need for Ulta Beauty to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ticked off taken from his Ulta Beauty customer service problem that occurred on November 14th, 2017.