ULTA.com: I ordered an item on line and used my $**.** re...
A ULTA.com customer review by GetHuman user ~Typingdh74 from November 26th, 2017
Background on ~Typingdh74's case
GetHuman: ~Typingdh74 - can you tell our other ULTA.com customers when your case took place?
~Typingdh74: Yes. It was late at night, on November 23rd.
GetHuman: Did you reach out to ULTA.com, and if so, how?
GetHuman: And which of these common ULTA.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Typingdh74 a list of common ULTA.com problems)
~Typingdh74: "Cancel order" was why I was trying to call.
~Typingdh74's review of ULTA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ULTA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Typingdh74: I ordered an item on line and used my $**.** rewards points...now that the item needs to be returned they will not give me back my $**.** so that I can use it on the item I want in exchange....I just loose my $**.**! Nothing they can do! What a crock! Give me it on a stir credit or something.....way to make money if you cheat your customers!,,,not only that but if I want to talk to a manager I have to wait for one to call back sometime within the next ** hours...great (not) customer service!
GetHuman: Let's quantify your experience contacting ULTA.com. On a scale of 1 to 5, how easy is it go get help on a ULTA.com problem?
~Typingdh74: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Typingdh74: I'd give them a two out of five on communication.
GetHuman: And what about ULTA.com's ability to quickly and effectively address your problem?
~Typingdh74: For that I would say five out of five.
GetHuman: And finally- any advice for other ULTA.com customers?
~Typingdh74: Call them early in the day or late. Don't forget any personal or account information you might need for ULTA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Typingdh74 taken from his ULTA.com customer service problem that occurred on November 23rd, 2017.