ULTA.com: I ordered cosmetics and skin care products BEF...

A ULTA.com customer review by GetHuman user ~DISGUSTED from November 25th, 2017

Background on ~DISGUSTED's case

GetHuman: ~DISGUSTED - can you tell our other ULTA.com customers when your case took place?
~DISGUSTED: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to ULTA.com, and if so, how?
~DISGUSTED: I used the 866-983-8582 number I found for on the GetHuman ULTA.com customer phone number page I was on: ULTA.com Customer Service Phone Number
GetHuman: And which of these common ULTA.com customer issues best describes the reason you wanted to talk to them?
(Shows ~DISGUSTED a list of common ULTA.com problems)
~DISGUSTED: "Complaint" was why I was trying to call.

~DISGUSTED's review of ULTA.com customer service

GetHuman: So how would you sum up your experience for GetHuman's ULTA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DISGUSTED: I ordered cosmetics and skin care products BEFORE THANKSGIVING (*****) while the products were on sale. There was a temporary mailman while the regular was on vacation, and this idiot never delivered the package to my home. I called ULTA several times to track the package from UPS to USPS, and finally * weeks later, they gave me the postal tracking *so USPS could find out what happened. *The package was sent back! ULTA offered a gift card for the monetary value, but since the items I ordered were on sale, I can't even get *** of the products I originally ordered! I asked them to just re-send the original order back to me...apparently that was asking too much. And then... they wanted to insist that the package WAS delivered to me! It took numerous phone calls back and forth before they acknowledged that I never received the package. And they won't allow me to simply replace what I originally ordered at the sale price. This is the WORST experience I have EVER had with a vendor. I HAD be
GetHuman: Let's quantify your experience contacting ULTA.com. On a scale of 1 to 5, how easy is it go get help on a ULTA.com problem?
~DISGUSTED: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DISGUSTED: I'd give them a one out of five on communication.
GetHuman: And what about ULTA.com's ability to quickly and effectively address your problem?
~DISGUSTED: For that I would say four out of five.
GetHuman: And finally- any advice for other ULTA.com customers?
~DISGUSTED: Call them early in the day or late. Don't forget any personal or account information you might need for ULTA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DISGUSTED taken from his ULTA.com customer service problem that occurred on November 21st, 2017.


2.00 of 5 stars | 59 reviews

~DISGUSTED's ULTA.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like ULTA.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with ULTA.com in any way.

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