ULTA.com: I ordered products that involved buy * get * fr...
A ULTA.com customer review by GetHuman user ~jrouse from November 26th, 2017
Background on ~jrouse's case
GetHuman: ~jrouse - can you tell our other ULTA.com customers when your case took place?
~jrouse: Yup. It was morning, on November 23rd.
GetHuman: Did you reach out to ULTA.com, and if so, how?
GetHuman: And which of these common ULTA.com customer issues best describes the reason you wanted to talk to them?
(Shows ~jrouse a list of common ULTA.com problems)
~jrouse: "Returns" was why I was trying to call.
~jrouse's review of ULTA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ULTA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jrouse: I ordered products that involved buy * get * free and after order was placed they send me an e-mail saying that some of the items were out of stock and have shipped what they did have in stock. The * items that were out of stock were * of my free items. They didn't offer me the option to select * other free items nor did they adjust the price in any way. Had to Google for this number, called it and the customer service rep said all she could do was send me a $** gift card and that was the max which was fine because that's all the products were worth anyway.
GetHuman: Let's quantify your experience contacting ULTA.com. On a scale of 1 to 5, how easy is it go get help on a ULTA.com problem?
~jrouse: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jrouse: I'd give them a one out of five on communication.
GetHuman: And what about ULTA.com's ability to quickly and effectively address your problem?
~jrouse: For that I would say one out of five.
GetHuman: And finally- any advice for other ULTA.com customers?
~jrouse: Call them early in the day or late. Don't forget any personal or account information you might need for ULTA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jrouse taken from his ULTA.com customer service problem that occurred on November 23rd, 2017.