ULTA.com: I was put on hold at least * times and had to a...
A ULTA.com customer review by GetHuman user ~ultacustomer from November 26th, 2017
Background on ~ultacustomer's case
GetHuman: ~ultacustomer - can you tell our other ULTA.com customers when your case took place?
~ultacustomer: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to ULTA.com, and if so, how?
GetHuman: And which of these common ULTA.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ultacustomer a list of common ULTA.com problems)
~ultacustomer: "Warranty claim" was why I was trying to call.
~ultacustomer's review of ULTA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ULTA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ultacustomer: I was put on hold at least * times and had to ask * times for a supervisor before I got to talk to one. The person who originally answered the phone was neither helpful nor friendly. The supervisor offered to give me a mi or discount for my trouble, but the problem was not resolved. Beauty.com has way better customer service.
GetHuman: Let's quantify your experience contacting ULTA.com. On a scale of 1 to 5, how easy is it go get help on a ULTA.com problem?
~ultacustomer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ultacustomer: I'd give them a two out of five on communication.
GetHuman: And what about ULTA.com's ability to quickly and effectively address your problem?
~ultacustomer: For that I would say three out of five.
GetHuman: And finally- any advice for other ULTA.com customers?
~ultacustomer: Call them early in the day or late. Don't forget any personal or account information you might need for ULTA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ultacustomer taken from his ULTA.com customer service problem that occurred on November 19th, 2017.