ULTA.com: Nightmare customer service... I tried to place...
A ULTA.com customer review by GetHuman user GetHuman-ganesha2 from November 29th, 2017
Background on GetHuman-ganesha2's case
GetHuman: GetHuman-ganesha2 - can you tell our other ULTA.com customers when your case took place?
GetHuman-ganesha2: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to ULTA.com, and if so, how?
GetHuman: And which of these common ULTA.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ganesha2 a list of common ULTA.com problems)
GetHuman-ganesha2: "Make a purchase" was why I was trying to call.
GetHuman-ganesha2's review of ULTA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ULTA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ganesha2: Nightmare customer service... I tried to place an order while in Sicily do that it would be at home when I arrived in * weeks. I kept getting the, can't process your card , response. *Then both of my cards were sent to a fraudulent alert.,. So, I had no credit cards for * days... All because of their horrible third person online service. *Called them- basically, the response, don't know what to tell you. Maybe when you get back to Colorado you can order from the store. *Great! That's helpful whole I'm *,*** miles away.
GetHuman: Let's quantify your experience contacting ULTA.com. On a scale of 1 to 5, how easy is it go get help on a ULTA.com problem?
GetHuman-ganesha2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ganesha2: I'd give them a five out of five on communication.
GetHuman: And what about ULTA.com's ability to quickly and effectively address your problem?
GetHuman-ganesha2: For that I would say one out of five.
GetHuman: And finally- any advice for other ULTA.com customers?
GetHuman-ganesha2: Call them early in the day or late. Don't forget any personal or account information you might need for ULTA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ganesha2 taken from his ULTA.com customer service problem that occurred on November 21st, 2017.