ULTA.com: The person I spoke with had all of the informat...
A ULTA.com customer review by GetHuman user ~Jennie from November 25th, 2017
Background on ~Jennie's case
GetHuman: ~Jennie - can you tell our other ULTA.com customers when your case took place?
~Jennie: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to ULTA.com, and if so, how?
GetHuman: And which of these common ULTA.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennie a list of common ULTA.com problems)
~Jennie: "Warranty claim" was why I was trying to call.
~Jennie's review of ULTA.com customer service
GetHuman: So how would you sum up your experience for GetHuman's ULTA.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennie: The person I spoke with had all of the information I needed and was able to look up the information I needed quickly.
GetHuman: Let's quantify your experience contacting ULTA.com. On a scale of 1 to 5, how easy is it go get help on a ULTA.com problem?
~Jennie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennie: I'd give them a four out of five on communication.
GetHuman: And what about ULTA.com's ability to quickly and effectively address your problem?
~Jennie: For that I would say one out of five.
GetHuman: And finally- any advice for other ULTA.com customers?
~Jennie: Call them early in the day or late. Don't forget any personal or account information you might need for ULTA.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennie taken from his ULTA.com customer service problem that occurred on November 20th, 2017.