US Airways: I wiating * hours and never spoke to customer s...
A US Airways customer review by GetHuman user ~US Airways Gold Memeber from November 20th, 2017
Background on ~US Airways Gold Memeber's case
GetHuman: ~US Airways Gold Memeber - can you tell our other US Airways customers when your case took place?
~US Airways Gold Memeber: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~US Airways Gold Memeber a list of common US Airways problems)
~US Airways Gold Memeber: "Baggage problem" was why I was trying to call.
~US Airways Gold Memeber's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~US Airways Gold Memeber: I wiating * hours and never spoke to customer service....US airways is the worst ever, I will never use US Airways again
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~US Airways Gold Memeber: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~US Airways Gold Memeber: I'd give them a five out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~US Airways Gold Memeber: For that I would say two out of five.
GetHuman: And finally- any advice for other US Airways customers?
~US Airways Gold Memeber: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~US Airways Gold Memeber taken from his US Airways customer service problem that occurred on November 14th, 2017.