US Airways: Ridiculous. My ** year old mother in law was vi...
A US Airways customer review by GetHuman user ~Jeannie from November 20th, 2017
Background on ~Jeannie's case
GetHuman: ~Jeannie - can you tell our other US Airways customers when your case took place?
~Jeannie: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to US Airways, and if so, how?
GetHuman: And which of these common US Airways customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeannie a list of common US Airways problems)
~Jeannie: "Baggage problem" was why I was trying to call.
~Jeannie's review of US Airways customer service
GetHuman: So how would you sum up your experience for GetHuman's US Airways customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeannie: Ridiculous. My ** year old mother in law was visiting her mother for her ***th birthday. On the return home..they cancelled flight. Understand that. They rescheduled her for the entire next day. No storms now. She made it from Tampa to Philly the next day for a **:** ish arrival into Albany. I was following her flights on flight aware. There was nothing on either flight about a cancellation to Albany. She arrives....*** people in front of her and her flight to Albany is cancelled. The storm isn't until tonight. And oh by the way, I knew there was a storm coming late tonite....so if you were going to cancel.....why take her to Philly where she has NO place to go. I am still holding on the phone to talk with someone. Held for at least ** minutes earlier today. Held just now for another ** minutes and someone hung up on me. Still holding and counting. Called the "special services" number, because they were supposed to have a wheel chair for her.....Held for at least ** minutes and a recor
GetHuman: Let's quantify your experience contacting US Airways. On a scale of 1 to 5, how easy is it go get help on a US Airways problem?
~Jeannie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeannie: I'd give them a five out of five on communication.
GetHuman: And what about US Airways's ability to quickly and effectively address your problem?
~Jeannie: For that I would say four out of five.
GetHuman: And finally- any advice for other US Airways customers?
~Jeannie: Call them early in the day or late. Don't forget any personal or account information you might need for US Airways to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeannie taken from his US Airways customer service problem that occurred on November 12th, 2017.