US Citizenship & Immigration Service (USCIS): Asked for advice on what forms were needed to r...

A US Citizenship & Immigration Service (USCIS) customer review by GetHuman user ~exhausted from November 27th, 2017

Background on ~exhausted's case

GetHuman: ~exhausted - can you tell our other US Citizenship & Immigration Service (USCIS) customers when your case took place?
~exhausted: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to US Citizenship & Immigration Service (USCIS), and if so, how?
~exhausted: I used the 800-375-5283 number I found for on the GetHuman US Citizenship & Immigration Service (USCIS) customer phone number page I was on: US Citizenship & Immigration Service (USCIS) Customer Service Phone Number
GetHuman: And which of these common US Citizenship & Immigration Service (USCIS) customer issues best describes the reason you wanted to talk to them?
Shows ~exhausted a list of common US Citizenship & Immigration Service (USCIS) problems
~exhausted: "Request Replacement ID" was why I was trying to call.

~exhausted's review of US Citizenship & Immigration Service (USCIS) customer service

GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration Service (USCIS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~exhausted: Asked for advice on what forms were needed to renew a travel document, wrong answer. Asked for fees, wrong answer. all paperwork returned twice for different forms. Even the supervisor did not know the correct forms and fees. Just got the application back for the third time because we failed to provide the $** fee for biometric data (fingerprints) even though this is a renewal and the fingerprints are already on file. Is there anyone there that has a clue??
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration Service (USCIS). On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration Service (USCIS) problem?
~exhausted: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~exhausted: I'd give them a five out of five on communication.
GetHuman: And what about US Citizenship & Immigration Service (USCIS)'s ability to quickly and effectively address your problem?
~exhausted: For that I would say four out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration Service (USCIS) customers?
~exhausted: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration Service (USCIS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~exhausted taken from his US Citizenship & Immigration Service (USCIS) customer service problem that occurred on November 23rd, 2017.

US Citizenship & Immigration Service (USCIS)

3.70 of 5 stars | 131 reviews
US Citizenship & Immigration Service (USCIS) ReviewsUS Citizenship & Immigration Service (USCIS)'s Phone NumberAll US Citizenship & Immigration Service (USCIS) contact infoGeneral US Citizenship & Immigration Service (USCIS) customer service info
~exhausted's US Citizenship & Immigration Service (USCIS) Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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