US Citizenship & Immigration Service (USCIS): I was getting desperate navigating through thei...

A US Citizenship & Immigration Service (USCIS) customer review by GetHuman user ~np from November 25th, 2017

Background on ~np's case

GetHuman: ~np - can you tell our other US Citizenship & Immigration Service (USCIS) customers when your case took place?
~np: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to US Citizenship & Immigration Service (USCIS), and if so, how?
~np: I used the 800-375-5283 number I found for on the GetHuman US Citizenship & Immigration Service (USCIS) customer phone number page I was on: US Citizenship & Immigration Service (USCIS) Customer Service Phone Number
GetHuman: And which of these common US Citizenship & Immigration Service (USCIS) customer issues best describes the reason you wanted to talk to them?
Shows ~np a list of common US Citizenship & Immigration Service (USCIS) problems
~np: "Check Application Status" was why I was trying to call.

~np's review of US Citizenship & Immigration Service (USCIS) customer service

GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration Service (USCIS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~np: I was getting desperate navigating through their menus and not being able to talk to a human. This short cut not only worked, but I was able to talk to a human within two minutes
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration Service (USCIS). On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration Service (USCIS) problem?
~np: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~np: I'd give them a five out of five on communication.
GetHuman: And what about US Citizenship & Immigration Service (USCIS)'s ability to quickly and effectively address your problem?
~np: For that I would say two out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration Service (USCIS) customers?
~np: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration Service (USCIS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~np taken from his US Citizenship & Immigration Service (USCIS) customer service problem that occurred on November 24th, 2017.

US Citizenship & Immigration Service (USCIS)

3.70 of 5 stars | 131 reviews
US Citizenship & Immigration Service (USCIS) ReviewsUS Citizenship & Immigration Service (USCIS)'s Phone NumberAll US Citizenship & Immigration Service (USCIS) contact infoGeneral US Citizenship & Immigration Service (USCIS) customer service info
~np's US Citizenship & Immigration Service (USCIS) Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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