US Citizenship & Immigration Service: The first customer rep I got was so pleasant in...
A US Citizenship & Immigration Service customer review by GetHuman user ~Amex from November 20th, 2017
Background on ~Amex's case
GetHuman: ~Amex - can you tell our other US Citizenship & Immigration Service customers when your case took place?
~Amex: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to US Citizenship & Immigration Service, and if so, how?
GetHuman: And which of these common US Citizenship & Immigration Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Amex a list of common US Citizenship & Immigration Service problems)
~Amex: "Request Replacement Document" was why I was trying to call.
~Amex's review of US Citizenship & Immigration Service customer service
GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Amex: The first customer rep I got was so pleasant in accommodating my concern. Then I was transferred to a different representative.. I was okay with the waiting for I understand the volume of calls they're receiving. Unfortunately when I receive the call back from USCIS I got a mean fellow who keep saying the F word when he barely understand what I'm saying. I'm sorry if I don't have the fluent and good English accent. I just hope the USCIS people will bear more patience to the non American applicants.
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration Service. On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration Service problem?
~Amex: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Amex: I'd give them a five out of five on communication.
GetHuman: And what about US Citizenship & Immigration Service's ability to quickly and effectively address your problem?
~Amex: For that I would say five out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration Service customers?
~Amex: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Amex taken from his US Citizenship & Immigration Service customer service problem that occurred on November 16th, 2017.