US Citizenship & Immigration: They kept asking me to call back at *am when it...

A US Citizenship & Immigration customer review by GetHuman user ~EAO from November 20th, 2017

Background on ~EAO's case

GetHuman: ~EAO - can you tell our other US Citizenship & Immigration customers when your case took place?
~EAO: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to US Citizenship & Immigration, and if so, how?
~EAO: I used the 800-375-5283 number I found for on the GetHuman US Citizenship & Immigration customer phone number page I was on: US Citizenship & Immigration Customer Service Phone Number
GetHuman: And which of these common US Citizenship & Immigration customer issues best describes the reason you wanted to talk to them?
(Shows ~EAO a list of common US Citizenship & Immigration problems)
~EAO: "None of those really matches why I wanted to call US Citizenship & Immigration that day." was why I was trying to call.

~EAO's review of US Citizenship & Immigration customer service

GetHuman: So how would you sum up your experience for GetHuman's US Citizenship & Immigration customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~EAO: They kept asking me to call back at *am when it was already **am EST. When I called back at **pm *EST the wait time was very short and I was well attended to.
GetHuman: Let's quantify your experience contacting US Citizenship & Immigration. On a scale of 1 to 5, how easy is it go get help on a US Citizenship & Immigration problem?
~EAO: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~EAO: I'd give them a one out of five on communication.
GetHuman: And what about US Citizenship & Immigration's ability to quickly and effectively address your problem?
~EAO: For that I would say four out of five.
GetHuman: And finally- any advice for other US Citizenship & Immigration customers?
~EAO: Call them early in the day or late. Don't forget any personal or account information you might need for US Citizenship & Immigration to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~EAO taken from his US Citizenship & Immigration customer service problem that occurred on November 15th, 2017.

US Citizenship & Immigration

3.00 of 5 stars | 53 reviews

~EAO's US Citizenship & Immigration Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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