US Postal Service (USPS): Not only did you not answer, you disconnected m...
A US Postal Service (USPS) customer review by GetHuman user ~Bill in Raleigh, NC from November 20th, 2017
Background on ~Bill in Raleigh, NC's case
GetHuman: ~Bill in Raleigh, NC - can you tell our other US Postal Service (USPS) customers when your case took place?
~Bill in Raleigh, NC: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to US Postal Service (USPS), and if so, how?
GetHuman: And which of these common US Postal Service (USPS) customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill in Raleigh, NC a list of common US Postal Service (USPS) problems)
~Bill in Raleigh, NC: "File a report" was why I was trying to call.
~Bill in Raleigh, NC's review of US Postal Service (USPS) customer service
GetHuman: So how would you sum up your experience for GetHuman's US Postal Service (USPS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill in Raleigh, NC: Not only did you not answer, you disconnected me after ** minutes of hold time.Wow! We are experiencing some of the same frustrations. We too are trying to figure out the patterns of failed deliveries and wonder if this is the state of our postal service in the new economy or if there is a more isolated problem going on. Thank you for bringing this up. I will finally step up and make a complaint!*No mail delivery on Tuesday. Similar instances previously. No logical pattern to deliveries.....may arrive *:** pm one day, *:** - *:** next night, noon the next day. When I recently informed a company that I never received an item I had ordered before Christmas, they said they would be doing an investigation and sending a replacement out, STAT. I think their tracking had shown that the item had been successfully delivered. Oddly enough, the "lost" package was delivered by our regular mailman the same day the UPS truck came with the re-issued package! **Another incident, sometime in the fall,
GetHuman: Let's quantify your experience contacting US Postal Service (USPS). On a scale of 1 to 5, how easy is it go get help on a US Postal Service (USPS) problem?
~Bill in Raleigh, NC: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill in Raleigh, NC: I'd give them a three out of five on communication.
GetHuman: And what about US Postal Service (USPS)'s ability to quickly and effectively address your problem?
~Bill in Raleigh, NC: For that I would say two out of five.
GetHuman: And finally- any advice for other US Postal Service (USPS) customers?
~Bill in Raleigh, NC: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service (USPS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill in Raleigh, NC taken from his US Postal Service (USPS) customer service problem that occurred on November 16th, 2017.