US Postal Service (USPS): The actual human beings were very helpful, know...
A US Postal Service (USPS) customer review by GetHuman user GetHuman-102793 from November 23rd, 2017
Background on GetHuman-102793's case
GetHuman: GetHuman-102793 - can you tell our other US Postal Service (USPS) customers when your case took place?
GetHuman-102793: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to US Postal Service (USPS), and if so, how?
GetHuman: And which of these common US Postal Service (USPS) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-102793 a list of common US Postal Service (USPS) problems)
GetHuman-102793: "Problem With a Delivery" was why I was trying to call.
GetHuman-102793's review of US Postal Service (USPS) customer service
GetHuman: So how would you sum up your experience for GetHuman's US Postal Service (USPS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-102793: The actual human beings were very helpful, knowledgable, and didn't transfer me in circles like every other phone-based support system these days loves to do. However the automated system's nearly impossible to breach defenses pretty much negates that. Sure, I WAS able to get quality help. But that was after an hour of frustration with the system and then finally finding an obscure series of button presses. And even that took me * minutes to get to work. In total it took nearly two hours to get in touch with a human being. It was ridiculous. That system is just plain inexcusable.
GetHuman: Let's quantify your experience contacting US Postal Service (USPS). On a scale of 1 to 5, how easy is it go get help on a US Postal Service (USPS) problem?
GetHuman-102793: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-102793: I'd give them a one out of five on communication.
GetHuman: And what about US Postal Service (USPS)'s ability to quickly and effectively address your problem?
GetHuman-102793: For that I would say two out of five.
GetHuman: And finally- any advice for other US Postal Service (USPS) customers?
GetHuman-102793: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service (USPS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-102793 taken from his US Postal Service (USPS) customer service problem that occurred on November 18th, 2017.