US Postal Service: Customer service with USPS by phone is absolute...
A US Postal Service customer review by GetHuman user ~timbertown from November 27th, 2017
Background on ~timbertown's case
GetHuman: ~timbertown - can you tell our other US Postal Service customers when your case took place?
~timbertown: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to US Postal Service, and if so, how?
GetHuman: And which of these common US Postal Service customer issues best describes the reason you wanted to talk to them?
(Shows ~timbertown a list of common US Postal Service problems)
~timbertown: "Track an order" was why I was trying to call.
~timbertown's review of US Postal Service customer service
GetHuman: So how would you sum up your experience for GetHuman's US Postal Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~timbertown: Customer service with USPS by phone is absolutely miserable. I have family that work for USPS as a carrier at a small town USPS office and I know if I go there or call there I can get decent service quickly. Unfortunately they have short hours and anytime after *:**pm I need service I need to call the *** number - talk about your major waste of time every time - I keep hoping that the next time I will actually get competent service and not have to wait on hod for ** minutes only to get canned responses from some know-nothing USPS phone person (don't qualify as Customer service reps as they provide nothing again and again with unparalleled dependability).
GetHuman: Let's quantify your experience contacting US Postal Service. On a scale of 1 to 5, how easy is it go get help on a US Postal Service problem?
~timbertown: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~timbertown: I'd give them a five out of five on communication.
GetHuman: And what about US Postal Service's ability to quickly and effectively address your problem?
~timbertown: For that I would say two out of five.
GetHuman: And finally- any advice for other US Postal Service customers?
~timbertown: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~timbertown taken from his US Postal Service customer service problem that occurred on November 18th, 2017.