US Postal Service: My parcel has been returned to the sender, but...
A US Postal Service customer review by GetHuman user GetHuman-chung_wo from December 7th, 2017
Background on GetHuman-chung_wo's case
GetHuman: GetHuman-chung_wo - can you tell our other US Postal Service customers when your case took place?
GetHuman-chung_wo: Yeah. It was evening, on December 2nd.
GetHuman: Did you reach out to US Postal Service, and if so, how?
GetHuman: And which of these common US Postal Service customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-chung_wo a list of common US Postal Service problems)
GetHuman-chung_wo: "Problem With a Delivery" was why I was trying to call.
GetHuman-chung_wo's review of US Postal Service customer service
GetHuman: So how would you sum up your experience for GetHuman's US Postal Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-chung_wo: My parcel has been returned to the sender, but the sender has not received it back
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-chung_wo: The parcel went back to the sender because an authorized recipient was not available on January *, and there is no further activity shown in the tracking page since the first attempt to deliver. This parcel had been shipped from Korea via Priority Mail Express International* which cost about $*** to ship from Korea, and I begin to assume that I lost my package since it almost has been a month, but never goes back to Kroea.
GetHuman: Let's quantify your experience contacting US Postal Service. On a scale of 1 to 5, how easy is it go get help on a US Postal Service problem?
GetHuman-chung_wo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-chung_wo: I'd give them a three out of five on communication.
GetHuman: And what about US Postal Service's ability to quickly and effectively address your problem?
GetHuman-chung_wo: For that I would say four out of five.
GetHuman: And finally- any advice for other US Postal Service customers?
GetHuman-chung_wo: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-chung_wo taken from his US Postal Service customer service problem that occurred on December 2nd, 2017.