US Postal Service: Review of USPS on**Wow, this metho...

A US Postal Service customer review by GetHuman user ~Stefanja from November 28th, 2017

Background on ~Stefanja's case

GetHuman: ~Stefanja - can you tell our other US Postal Service customers when your case took place?
~Stefanja: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to US Postal Service, and if so, how?
~Stefanja: I used the 800-275-8777 number I found for on the GetHuman US Postal Service customer phone number page I was on: US Postal Service Customer Service Phone Number
GetHuman: And which of these common US Postal Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Stefanja a list of common US Postal Service problems)
~Stefanja: "Refund a Charge" was why I was trying to call.

~Stefanja's review of US Postal Service customer service

GetHuman: So how would you sum up your experience for GetHuman's US Postal Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stefanja: Review of USPS on**Wow, this method of getting a human at USPS actually works. Yesterday, I tried for at least ** minutes trying to fiddle with their automated service to try to get a human to talk to. In the first * minutes it hung up on me, because I wasn't choosing the right combinations of numbers, and voice commands, so the automated service hung up on me. Then I called back, and the automated service hung up on me again after a few minutes. I eventually got so frustrated after being disconnected more than * times, that I gave up. So, I went online, and I searched up how to contact a human at USPS. came up as the first search hit, so I clicked it, and saw a combination of numbers you can press in their automated phone service to get a human. It was too late for me to call last night, so just now about ** minutes ago, I used this combo of numbers, and it actually WORKED!! I was very surprised that it worked. I'm glad websites like this exist, because they
GetHuman: Let's quantify your experience contacting US Postal Service. On a scale of 1 to 5, how easy is it go get help on a US Postal Service problem?
~Stefanja: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stefanja: I'd give them a five out of five on communication.
GetHuman: And what about US Postal Service's ability to quickly and effectively address your problem?
~Stefanja: For that I would say one out of five.
GetHuman: And finally- any advice for other US Postal Service customers?
~Stefanja: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stefanja taken from his US Postal Service customer service problem that occurred on November 19th, 2017.

US Postal Service

1.73 of 5 stars | 1283 reviews

~Stefanja's US Postal Service Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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