US Postal Service: Terrible customer service. The operator was ver...
A US Postal Service customer review by GetHuman user ~Carlos Josue from November 26th, 2017
Background on ~Carlos Josue's case
GetHuman: ~Carlos Josue - can you tell our other US Postal Service customers when your case took place?
~Carlos Josue: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to US Postal Service, and if so, how?
GetHuman: And which of these common US Postal Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Carlos Josue a list of common US Postal Service problems)
~Carlos Josue: "Returns" was why I was trying to call.
~Carlos Josue's review of US Postal Service customer service
GetHuman: So how would you sum up your experience for GetHuman's US Postal Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carlos Josue: Terrible customer service. The operator was very helpful once I got through to them, but the automated system really discourages your interaction with a human. Its such a shame that such an important service is so poorly managed.
GetHuman: Let's quantify your experience contacting US Postal Service. On a scale of 1 to 5, how easy is it go get help on a US Postal Service problem?
~Carlos Josue: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carlos Josue: I'd give them a five out of five on communication.
GetHuman: And what about US Postal Service's ability to quickly and effectively address your problem?
~Carlos Josue: For that I would say one out of five.
GetHuman: And finally- any advice for other US Postal Service customers?
~Carlos Josue: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carlos Josue taken from his US Postal Service customer service problem that occurred on November 17th, 2017.