US Postal Service: They go above and beyond to completely avoid yo...

A US Postal Service customer review by GetHuman user ~Game Store Guy from November 27th, 2017

Background on ~Game Store Guy's case

GetHuman: ~Game Store Guy - can you tell our other US Postal Service customers when your case took place?
~Game Store Guy: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to US Postal Service, and if so, how?
~Game Store Guy: I used the 800-275-8777 number I found for on the GetHuman US Postal Service customer phone number page I was on: US Postal Service Customer Service Phone Number
GetHuman: And which of these common US Postal Service customer issues best describes the reason you wanted to talk to them?
(Shows ~Game Store Guy a list of common US Postal Service problems)
~Game Store Guy: "Billing" was why I was trying to call.

~Game Store Guy's review of US Postal Service customer service

GetHuman: So how would you sum up your experience for GetHuman's US Postal Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Game Store Guy: They go above and beyond to completely avoid you. The worst part is trying to get customer service results in the machine telling you "Customer service isn't available at this time." However that is basically everyday this week for * days straight * to * hours a day of straight trying to call them. Going to the store doesn't do much other than I can file a complaint.
GetHuman: Let's quantify your experience contacting US Postal Service. On a scale of 1 to 5, how easy is it go get help on a US Postal Service problem?
~Game Store Guy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Game Store Guy: I'd give them a one out of five on communication.
GetHuman: And what about US Postal Service's ability to quickly and effectively address your problem?
~Game Store Guy: For that I would say four out of five.
GetHuman: And finally- any advice for other US Postal Service customers?
~Game Store Guy: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Game Store Guy taken from his US Postal Service customer service problem that occurred on November 21st, 2017.

US Postal Service

1.73 of 5 stars | 1283 reviews

~Game Store Guy's US Postal Service Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like US Postal Service, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with US Postal Service in any way.

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