US Postal Service: stuck in transit for multiple days

A US Postal Service customer review by GetHuman user GetHuman-erinluff from December 7th, 2017

Background on GetHuman-erinluff's case

GetHuman: GetHuman-erinluff - can you tell our other US Postal Service customers when your case took place?
GetHuman-erinluff: Sure. It was afternoon, on November 28th.
GetHuman: Did you reach out to US Postal Service, and if so, how?
GetHuman-erinluff: I used the 800-275-8777 number I found for on the GetHuman US Postal Service customer phone number page I was on: US Postal Service Customer Service Phone Number
GetHuman: And which of these common US Postal Service customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-erinluff a list of common US Postal Service problems
GetHuman-erinluff: "Change order" was why I was trying to call.

GetHuman-erinluff's review of US Postal Service customer service

GetHuman: So how would you sum up your experience for GetHuman's US Postal Service customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-erinluff: stuck in transit for multiple days
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-erinluff: my package was being sent from illlinois to florida and was supposed to be there on valentines day but has been stuck in transit since the day before valentines day
GetHuman: Let's quantify your experience contacting US Postal Service. On a scale of 1 to 5, how easy is it go get help on a US Postal Service problem?
GetHuman-erinluff: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-erinluff: I'd give them a three out of five on communication.
GetHuman: And what about US Postal Service's ability to quickly and effectively address your problem?
GetHuman-erinluff: For that I would say one out of five.
GetHuman: And finally- any advice for other US Postal Service customers?
GetHuman-erinluff: Call them early in the day or late. Don't forget any personal or account information you might need for US Postal Service to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-erinluff taken from his US Postal Service customer service problem that occurred on November 28th, 2017.

US Postal Service

1.73 of 5 stars | 1283 reviews
US Postal Service ReviewsUS Postal Service's Phone NumberAll US Postal Service contact infoGeneral US Postal Service customer service info
GetHuman-erinluff's US Postal Service Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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