Uber EATS: complaint about delivery

A Uber EATS customer review by GetHuman user GetHuman-costello from December 8th, 2017

Background on GetHuman-costello's case

GetHuman: GetHuman-costello - can you tell our other Uber EATS customers when your case took place?
GetHuman-costello: Yeah. It was evening, on December 2nd.
GetHuman: Did you reach out to Uber EATS, and if so, how?
GetHuman-costello: I used the 833-275-3287 number I found for on the GetHuman Uber EATS customer phone number page I was on: Uber EATS Customer Service Phone Number
GetHuman: And which of these common Uber EATS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-costello a list of common Uber EATS problems)
GetHuman-costello: "Account Help" was why I was trying to call.

GetHuman-costello's review of Uber EATS customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber EATS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-costello: complaint about delivery
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-costello: I ordered food from the uber eats app. No only did we not get certain items that were ordered and paid for, but our food was delivered by a kid on a bicycle! Why wasn't my food delivered by car like it's suppose to be?
GetHuman: Let's quantify your experience contacting Uber EATS. On a scale of 1 to 5, how easy is it go get help on a Uber EATS problem?
GetHuman-costello: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-costello: I'd give them a five out of five on communication.
GetHuman: And what about Uber EATS's ability to quickly and effectively address your problem?
GetHuman-costello: For that I would say three out of five.
GetHuman: And finally- any advice for other Uber EATS customers?
GetHuman-costello: Call them early in the day or late. Don't forget any personal or account information you might need for Uber EATS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-costello taken from his Uber EATS customer service problem that occurred on December 2nd, 2017.

Uber EATS

4.30 of 5 stars | 76 reviews

GetHuman-costello's Uber EATS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Uber EATS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Uber EATS in any way.

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