United Airlines: Absolutely the worst airline customer service e...
A United Airlines customer review by GetHuman user ~HATE UNITED from November 19th, 2017
Background on ~HATE UNITED's case
GetHuman: ~HATE UNITED - can you tell our other United Airlines customers when your case took place?
~HATE UNITED: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~HATE UNITED a list of common United Airlines problems)
~HATE UNITED: "Frequent flyer program" was why I was trying to call.
~HATE UNITED's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HATE UNITED: Absolutely the worst airline customer service ever. Treated like a moron and it was assumed that everything I said was a lie. I WILL NEVER FLY THIS AIRLINE AGAIN. EVER.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~HATE UNITED: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HATE UNITED: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~HATE UNITED: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~HATE UNITED: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HATE UNITED taken from his United Airlines customer service problem that occurred on November 18th, 2017.