United Airlines: I was scheduled to leave on a flight from India...
A United Airlines customer review by GetHuman user ~J from November 19th, 2017
Background on ~J's case
GetHuman: ~J - can you tell our other United Airlines customers when your case took place?
~J: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~J a list of common United Airlines problems)
~J: "Billing" was why I was trying to call.
~J's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~J: I was scheduled to leave on a flight from Indianapolis airport on Sunday ******** and the flight was canceled. I tried setting up a different flight through another airline (Delta) and was told by the United agent that it was all taken care of and that my wife and I were scheduled to leave on the Delta flight a little later in the evening on Sunday. When we arrived at the airport and spoke with the ticketing agent at Delta we were told that the Delta flight was overbooked and that there were no available seats and that we would have to reschedule. The next day ******** I called back to reschedule the flight to a flight on Wednesday ******** and was told that we were put down as a no show on the Delta flight and that they would only accomodate us if we paid a $***.** transferring fee. I explained to the agent what had happened and she told me that I was lying and that she couldn't help me without paying the fee. I then asked to speak to her supervisor and then magically she was able
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~J: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~J: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~J: For that I would say four out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~J: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~J taken from his United Airlines customer service problem that occurred on November 14th, 2017.