United Airlines: I would give zero stars if I could. This is abs...
A United Airlines customer review by GetHuman user ~Annoyed Passenger from November 19th, 2017
Background on ~Annoyed Passenger's case
GetHuman: ~Annoyed Passenger - can you tell our other United Airlines customers when your case took place?
~Annoyed Passenger: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed Passenger a list of common United Airlines problems)
~Annoyed Passenger: "Cancel flight" was why I was trying to call.
~Annoyed Passenger's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed Passenger: I would give zero stars if I could. This is absolutely horrible. They need more options* I have a cancelled flight and I am stuck here along with my family. I am never taking united airlines again!!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Annoyed Passenger: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed Passenger: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Annoyed Passenger: For that I would say two out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Annoyed Passenger: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed Passenger taken from his United Airlines customer service problem that occurred on November 10th, 2017.