United Airlines: Terrible, the agent yelled at me. I was treated...
A United Airlines customer review by GetHuman user ~Sean Brooks from November 19th, 2017
Background on ~Sean Brooks's case
GetHuman: ~Sean Brooks - can you tell our other United Airlines customers when your case took place?
~Sean Brooks: Yup. It was middle of the night, on November 17th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Sean Brooks a list of common United Airlines problems)
~Sean Brooks: "Frequent flyer program" was why I was trying to call.
~Sean Brooks's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sean Brooks: Terrible, the agent yelled at me. I was treated like **** at the Airport ohare by * party agent service Air Serv, they refused to sell me a ticket for my son to acompant me on my exsisting reservation and the plane was empty. So i had to drive to Pennsylvania. So i have a boarding pass with no use. The rental cost *** one way, the flight was ***.** Awesome.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Sean Brooks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sean Brooks: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Sean Brooks: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Sean Brooks: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sean Brooks taken from his United Airlines customer service problem that occurred on November 17th, 2017.