United Airlines: Trying to get a live person was an issue. When...
A United Airlines customer review by GetHuman user ~Wall Street from November 19th, 2017
Background on ~Wall Street's case
GetHuman: ~Wall Street - can you tell our other United Airlines customers when your case took place?
~Wall Street: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Wall Street a list of common United Airlines problems)
~Wall Street: "Make a booking" was why I was trying to call.
~Wall Street's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wall Street: Trying to get a live person was an issue. When I did get someone they were out of the country and did not have the authority to help me. I travel ** - ** times a year on business. United was my airline of choice. However they have gone downhill over the last * years. They treat passengers like cattle. The personnel are robotic. I guess I'll be using Delta or American more often.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Wall Street: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wall Street: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Wall Street: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Wall Street: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wall Street taken from his United Airlines customer service problem that occurred on November 15th, 2017.