United Airlines: Was very pleasantly surprised in hearing a huma...
A United Airlines customer review by GetHuman user ~Mom on the go from November 19th, 2017
Background on ~Mom on the go's case
GetHuman: ~Mom on the go - can you tell our other United Airlines customers when your case took place?
~Mom on the go: Yeah. It was late at night, on November 12th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Mom on the go a list of common United Airlines problems)
~Mom on the go: "Change Flight" was why I was trying to call.
~Mom on the go's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mom on the go: Was very pleasantly surprised in hearing a human voice on the other end of the line. After unsuccessfully trying to reach someone at Orbitz for * days, I decided to call the airline directly. Very helpful and took care of the issue within minutes.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Mom on the go: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mom on the go: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Mom on the go: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Mom on the go: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mom on the go taken from his United Airlines customer service problem that occurred on November 12th, 2017.