United Airlines: ends with "please call back at a later time" an...
A United Airlines customer review by GetHuman user ~PISS OFF CUSTOMER from November 19th, 2017
Background on ~PISS OFF CUSTOMER's case
GetHuman: ~PISS OFF CUSTOMER - can you tell our other United Airlines customers when your case took place?
~PISS OFF CUSTOMER: Yes. It was morning, on November 10th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~PISS OFF CUSTOMER a list of common United Airlines problems)
~PISS OFF CUSTOMER: "Billing" was why I was trying to call.
~PISS OFF CUSTOMER's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PISS OFF CUSTOMER: ends with "please call back at a later time" and hangs up - four tries over ** hours same results every time
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~PISS OFF CUSTOMER: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PISS OFF CUSTOMER: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~PISS OFF CUSTOMER: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~PISS OFF CUSTOMER: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PISS OFF CUSTOMER taken from his United Airlines customer service problem that occurred on November 10th, 2017.