United Airlines: i was glad to finally talk to someone but it di...
A United Airlines customer review by GetHuman user ~very mad from November 19th, 2017
Background on ~very mad's case
GetHuman: ~very mad - can you tell our other United Airlines customers when your case took place?
~very mad: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~very mad a list of common United Airlines problems)
~very mad: "Refund Flight" was why I was trying to call.
~very mad's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very mad: i was glad to finally talk to someone but it didn't fix my problem they cancelled my reservation and made me take an earlier flight at an airport much farther away do not fly united
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~very mad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very mad: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~very mad: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~very mad: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very mad taken from his United Airlines customer service problem that occurred on November 16th, 2017.