United Airlines: my call was answered right away and she transfe...
A United Airlines customer review by GetHuman user ~so far so good from November 19th, 2017
Background on ~so far so good's case
GetHuman: ~so far so good - can you tell our other United Airlines customers when your case took place?
~so far so good: Yes I can. It was morning, on November 11th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~so far so good a list of common United Airlines problems)
~so far so good: "Complaint" was why I was trying to call.
~so far so good's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~so far so good: my call was answered right away and she transferred me to the appropriate reservation line so i could book a new flight to replace my cancelled flight
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~so far so good: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~so far so good: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~so far so good: For that I would say four out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~so far so good: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~so far so good taken from his United Airlines customer service problem that occurred on November 11th, 2017.