Telcel America: Unless you are beyond desperate for cellphone s...
A Telcel America customer review by GetHuman user ~lke2try from November 27th, 2017
Background on ~lke2try's case
GetHuman: ~lke2try - can you tell our other Telcel America customers when your case took place?
~lke2try: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Telcel America, and if so, how?
GetHuman: And which of these common Telcel America customer issues best describes the reason you wanted to talk to them?
(Shows ~lke2try a list of common Telcel America problems)
~lke2try: "Cancel service" was why I was trying to call.
~lke2try's review of Telcel America customer service
GetHuman: So how would you sum up your experience for GetHuman's Telcel America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lke2try: Unless you are beyond desperate for cellphone service go somewhere else. I know the plans are cheap for calling and roaming in Mexico but the customer service is a joke. I have had cellphone service since **** and have seen some horrible customer service but without a doubt this company is towards the top of the list of bad. Everyone you talk to is a "supervisor" they refuse to transfer you to a manager. Pay a few dollars and go with another provider as this company can not get their act together and most months when your plan restarts something goes wrong.
GetHuman: Let's quantify your experience contacting Telcel America. On a scale of 1 to 5, how easy is it go get help on a Telcel America problem?
~lke2try: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lke2try: I'd give them a four out of five on communication.
GetHuman: And what about Telcel America's ability to quickly and effectively address your problem?
~lke2try: For that I would say one out of five.
GetHuman: And finally- any advice for other Telcel America customers?
~lke2try: Call them early in the day or late. Don't forget any personal or account information you might need for Telcel America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lke2try taken from his Telcel America customer service problem that occurred on November 18th, 2017.