UrbanOutfitters.com: Ordered * items. Recv'd * package, supposed to...
A UrbanOutfitters.com customer review by GetHuman user ~fairygirl from November 19th, 2017
Background on ~fairygirl's case
GetHuman: ~fairygirl - can you tell our other UrbanOutfitters.com customers when your case took place?
~fairygirl: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to UrbanOutfitters.com, and if so, how?
GetHuman: And which of these common UrbanOutfitters.com customer issues best describes the reason you wanted to talk to them?
(Shows ~fairygirl a list of common UrbanOutfitters.com problems)
~fairygirl: "Make a purchase" was why I was trying to call.
~fairygirl's review of UrbanOutfitters.com customer service
GetHuman: So how would you sum up your experience for GetHuman's UrbanOutfitters.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fairygirl: Ordered * items. Recv'd * package, supposed to have * items, only had *. Told I'd receive a credit for * items and would stop shipment of backorders. One month later still owed hundreds of $s. HORRIBLE SERVICE
GetHuman: Let's quantify your experience contacting UrbanOutfitters.com. On a scale of 1 to 5, how easy is it go get help on a UrbanOutfitters.com problem?
~fairygirl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fairygirl: I'd give them a one out of five on communication.
GetHuman: And what about UrbanOutfitters.com's ability to quickly and effectively address your problem?
~fairygirl: For that I would say one out of five.
GetHuman: And finally- any advice for other UrbanOutfitters.com customers?
~fairygirl: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for UrbanOutfitters.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fairygirl taken from his UrbanOutfitters.com customer service problem that occurred on November 11th, 2017.
UrbanOutfitters.com
1.00 of 5 stars | 1 reviews
~fairygirl's UrbanOutfitters.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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