Verizon FiOS: Described my troubleshooting process up front...
A Verizon FiOS customer review by GetHuman user ~The Doctor from November 17th, 2017
Background on ~The Doctor's case
GetHuman: ~The Doctor - can you tell our other Verizon FiOS customers when your case took place?
~The Doctor: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~The Doctor a list of common Verizon FiOS problems)
~The Doctor: "Service Outage" was why I was trying to call.
~The Doctor's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The Doctor: Described my troubleshooting process up front, Verizon listened, looked around, opened a group outage issue for my neighborhood. Impressed - this NEVER happens!
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~The Doctor: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The Doctor: I'd give them a two out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~The Doctor: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~The Doctor: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The Doctor taken from his Verizon FiOS customer service problem that occurred on November 9th, 2017.