Verizon FiOS: I called to schedule a technician viisit for a...
A Verizon FiOS customer review by GetHuman user ~sk from November 17th, 2017
Background on ~sk's case
GetHuman: ~sk - can you tell our other Verizon FiOS customers when your case took place?
~sk: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows ~sk a list of common Verizon FiOS problems)
~sk: "Service problem" was why I was trying to call.
~sk's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sk: I called to schedule a technician viisit for a problem that was not solved by the previous technician. It took * hr and * transfers to schedule an appointment for the next day. On the day of the appointment, the technician did not come by noon time according to the time frame given, and the automated system kept giving later times in the day and then verizon dispatch had cancelled the visit- all done without informing us or giving any updates. I took off from work an entire day and Verizon did not call, did not come as scheduled.
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
~sk: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sk: I'd give them a one out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
~sk: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
~sk: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon FiOS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sk taken from his Verizon FiOS customer service problem that occurred on November 15th, 2017.