Verizon Wireless: Hard to understand operator a few times & had t...
A Verizon Wireless customer review by GetHuman user ~Jade Li from November 19th, 2017
Background on ~Jade Li's case
GetHuman: ~Jade Li - can you tell our other Verizon Wireless customers when your case took place?
~Jade Li: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Jade Li a list of common Verizon Wireless problems)
~Jade Li: "Lower my bill" was why I was trying to call.
~Jade Li's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jade Li: Hard to understand operator a few times & had to ask her to repeat, but only because her accent was from another part of the U.S. She was in Georgia & I in Wisconsin. **D
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Jade Li: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jade Li: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Jade Li: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Jade Li: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jade Li taken from his Verizon Wireless customer service problem that occurred on November 10th, 2017.