Verizon Wireless: Hey I have been with Verizon for almost one yea...
A Verizon Wireless customer review by GetHuman user ~Patty Joaquin from November 22nd, 2017
Background on ~Patty Joaquin 's case
GetHuman: ~Patty Joaquin - can you tell our other Verizon Wireless customers when your case took place?
~Patty Joaquin : Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Patty Joaquin a list of common Verizon Wireless problems)
~Patty Joaquin : "Overcharge/Strange charge" was why I was trying to call.
~Patty Joaquin 's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patty Joaquin : Hey I have been with Verizon for almost one year look on account problems transferred ****€”* customer services were very rude took money out of account and says that he can't put it back in need to wait until Monday and they said they have to do a review of my account I have never been late but last month
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Patty Joaquin : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patty Joaquin : I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Patty Joaquin : For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Patty Joaquin : Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patty Joaquin taken from his Verizon Wireless customer service problem that occurred on November 21st, 2017.