Verizon Wireless: I am a new customer and the service is TERRIBLE...
A Verizon Wireless customer review by GetHuman user ~Mike Sherman from November 20th, 2017
Background on ~Mike Sherman's case
GetHuman: ~Mike Sherman - can you tell our other Verizon Wireless customers when your case took place?
~Mike Sherman: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike Sherman a list of common Verizon Wireless problems)
~Mike Sherman: "Lost phone" was why I was trying to call.
~Mike Sherman's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike Sherman: I am a new customer and the service is TERRIBLE-I was connected to someone and then put back on hold with NO explanation- Is this how you treat new customers?
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Mike Sherman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike Sherman: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Mike Sherman: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Mike Sherman: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike Sherman taken from his Verizon Wireless customer service problem that occurred on November 12th, 2017.