Verizon Wireless: I can't reach a live human being, only the same...
A Verizon Wireless customer review by GetHuman user ~Bill Thompson from November 20th, 2017
Background on ~Bill Thompson's case
GetHuman: ~Bill Thompson - can you tell our other Verizon Wireless customers when your case took place?
~Bill Thompson: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Bill Thompson a list of common Verizon Wireless problems)
~Bill Thompson: "Change plan" was why I was trying to call.
~Bill Thompson's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bill Thompson: I can't reach a live human being, only the same stupid options repeated over and over again on some recoring that doesn't answer my problem. Frustrating doesn't even cut-it!Even when it said you can talk to a live person, same thing, over and over again.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Bill Thompson: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bill Thompson: I'd give them a three out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Bill Thompson: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Bill Thompson: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bill Thompson taken from his Verizon Wireless customer service problem that occurred on November 18th, 2017.