Verizon Wireless: I was dropped from Verizon instead of switched...

A Verizon Wireless customer review by GetHuman user ~sbrown from October 25th, 2017

Background on ~sbrown's case

GetHuman: ~sbrown - can you tell our other Verizon Wireless customers when your case took place?
~sbrown: Yup. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
~sbrown: I used the 800-922-0204 number I found for on the GetHuman Verizon Wireless customer phone number page I was on: Verizon Wireless Customer Service Phone Number
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
Shows ~sbrown a list of common Verizon Wireless problems
~sbrown: "Make a purchase" was why I was trying to call.

~sbrown's review of Verizon Wireless customer service

GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sbrown: I was dropped from Verizon instead of switched from Alltel. Everyone I spoke to on * separate days and * occasions promised to contact me with a solution within ** to ** hours. Here it is * days later - no contact, no resolution as to why I was -
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~sbrown: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sbrown: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~sbrown: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~sbrown: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sbrown taken from his Verizon Wireless customer service problem that occurred on October 23rd, 2017.

Verizon Wireless

3.86 of 5 stars | 1150 reviews
Verizon Wireless ReviewsVerizon Wireless's Phone NumberAll Verizon Wireless contact infoGeneral Verizon Wireless customer service info
~sbrown's Verizon Wireless Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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