Verizon Wireless: Jessica was phenomenal!!! I have spoken to * ot...
A Verizon Wireless customer review by GetHuman user ~Happy again from November 19th, 2017
Background on ~Happy again's case
GetHuman: ~Happy again - can you tell our other Verizon Wireless customers when your case took place?
~Happy again: Yes I can. It was afternoon, on November 13th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy again a list of common Verizon Wireless problems)
~Happy again: "Lost phone" was why I was trying to call.
~Happy again's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy again: Jessica was phenomenal!!! I have spoken to * other agents for extended periods of **-** minutes, requested call backs form supervisors that are never available(never called back), and was basically ignored. This young lady was the consummate professional and fixed my issue in about * minutes. She never used the words I can't do anything, she said this is what I can do for you. I actually finally received customer service. Hope I reach her if I ever have another need. THANK YOU JESSICA!!
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Happy again: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy again: I'd give them a five out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Happy again: For that I would say two out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Happy again: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy again taken from his Verizon Wireless customer service problem that occurred on November 13th, 2017.