Verizon Wireless: Verizon is a terrible company, their try to cha...
A Verizon Wireless customer review by GetHuman user ~Paula Bennett from November 20th, 2017
Background on ~Paula Bennett's case
GetHuman: ~Paula Bennett - can you tell our other Verizon Wireless customers when your case took place?
~Paula Bennett: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Paula Bennett a list of common Verizon Wireless problems)
~Paula Bennett: "Technical support" was why I was trying to call.
~Paula Bennett's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paula Bennett: Verizon is a terrible company, their try to charge me for a re-print bill that I did'nt ask for. I am on longer a customer and that's the reason why, they are petty and greedy
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Paula Bennett: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paula Bennett: I'd give them a two out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Paula Bennett: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Paula Bennett: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paula Bennett taken from his Verizon Wireless customer service problem that occurred on November 14th, 2017.